The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs
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Question customers in detail and listen actively to determine product and service requirements Completed |
Evidence:
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Verify and agree customer needs with customer Completed |
Evidence:
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Access existing customer records and offer technical and specialist advice to customer, where such advice is considered beneficial to closing of the sale and customer understanding and decision-making Completed |
Evidence:
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Identify customer’s financial limitations Completed |
Evidence:
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Discuss estimates and quotes with team and specialist staff if necessary, prior to submission to customer Completed |
Evidence:
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Respond to customer needs
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Prepare, present and discuss estimates and quotes with customer, as role permits Completed |
Evidence:
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Fully explain benefits of various options and pricing structures to customer Completed |
Evidence:
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Give customer opportunity to question options and quotes provided Completed |
Evidence:
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Promote advantages of dealing with the organisation Completed |
Evidence:
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Manage customer objections effectively by promoting specific benefits Completed |
Evidence:
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Close sales
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Agree on product or service to be purchased with customer Completed |
Evidence:
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Establish customer’s preferred purchase and payment arrangements Completed |
Evidence:
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Finalise documentation relating to sale and forward to customer for agreement and signature Completed |
Evidence:
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Negotiate and arrange payment method with customer Completed |
Evidence:
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Conduct appropriate credit checks Completed |
Evidence:
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Clearly record delivery/installation arrangements as agreed with customer Completed |
Evidence:
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Comply with relevant legislation, codes, regulations and standards during engagement and sale Completed |
Evidence:
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Input sales records
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Fully record details of sale Completed |
Evidence:
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Amend existing customer records where appropriate Completed |
Evidence:
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Initiate invoices according to organisational policy Completed |
Evidence:
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Organise delivery/installation according to organisational policy Completed |
Evidence:
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Provide sales support where required
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Verify customer satisfaction after delivery/installation Completed |
Evidence:
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Identify additional action to satisfy customer needs Completed |
Evidence:
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Initiate action in an efficient and timely manner Completed |
Evidence:
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